FAQ
THE PROCESS OF ORDERING FLEXIBLE PARTIALS ONLINE
HOW DOES THE PROCESS WORK?
Step 1. Order Impression Kit $35 | Shipped via USPS First Class Mail
Step 2. Take impressions. We provide the material and instructions in the kit. | About 30 Minutes
Step 3. Order flexible partial dentures online. One partial denture is $270 and both partial dentures are $500. | 10 Minutes to Order
Step 4. Ship back your approved impressions. | Use Your Preferred Shipping Carrier
Step 5. Receive your high-quality flexible partial dentures. | 12-17 Business Days to Fabricate
Step 1. Order Impression Kit $35 | Shipped via USPS First Class Mail
Step 2. Take impressions. We provide the material and instructions in the kit. | About 30 Minutes
Step 3. Order flexible partial dentures online. One partial denture is $270 and both partial dentures are $500. | 10 Minutes to Order
Step 4. Ship back your approved impressions. | Use Your Preferred Shipping Carrier
Step 5. Receive your high-quality flexible partial dentures. | 12-17 Business Days to Fabricate
The process takes a total of 21-30 business days, depending on how quickly you make and send your approved impressions back to us.
WHEN TO EXPECT TURNAROUND DELAYS?
The turnaround time may increase up to 5 additional business days around holidays such as Thanksgiving and Christmas, and during influx of orders.
WHAT IS THE PROCESS/PRICES SUMMARY?
The first step in the process is to order the impression kit ($35), which will come with the complete instructions and necessary materials. After receiving the impression kit, we recommend your dentist taking the impressions of both your upper and lower teeth by following the instructions in the kit, which are also available on our website. Then send pictures of the impressions to us by email or phone for approval. After we approve your impressions and before you ship them to us, please make the $270 payment for one denture or $500 payment if ordering two dentures. It is important that you include the receipt of your denture payment in the same box as your impressions, and then ship them back to us. After we receive your impressions and the receipt for the dentures, your high-quality flexible partial dentures will be made in a FDA registered facility and then mailed back to you.
TEETH IMPRESSIONS
HOW TO TAKE TEETH IMPRESSIONS?
Click Here to Watch How to take Teeth Impressions
Note: Follow the written updated instructions that came with your kit and use this video for reference only.
Note: Follow the written updated instructions that came with your kit and use this video for reference only.
DO I NEED TO TAKE BOTH IMPRESSIONS IF I'M ORDERING ONLY ONE PARTIAL DENTURE?
Yes, even if you are ordering just one denture, you still need to take both upper and lower teeth impressions and ship them both to us. We need both impressions in order to create a proper bite between the denture teeth and the opposing teeth.
MAY I GO IN ACTUAL PERSON AND HAVE YOU GUYS DO THE IMPRESSIONS FOR ME?
Since we are a dental lab only, we do not make impressions. We recommend a dentist doing the impressions.
DO I NEED TO PROVIDE BITE REGISTRATIONS?
Bite registration requirement is determined on a case-by-case basis; it will depend on the number of teeth you have and the location of the natural teeth. Most of the time, bite registration requirement is determined when you email or text pictures of your impressions for review / approval. First set of putty for bite registrations will be provided free of charge.
WHAT HAPPENS DURING AN IMPRESSION MISTAKE?
As described in the instructions, additional putty charge is $10 per set when you make a mistake. If you need to retake both impressions, the cost is $20 (plus shipping cost). Keep the sample teeth that you received in your first kit, as additional putty does not come with the sample teeth.
IF MY IMPRESSIONS TURN OUT WRONG HOW CAN MY PARTIAL BE ADJUSTED?
There are two checkpoints to see how well your impressions are taken. Before shipping your impressions, you will need to send us pictures of your impressions. If they are not taken well, we will send you more material to retake them ($10 per one impression). After passing the first checkpoint, you can ship in the impressions. Once we receive them, we will inspect them and if they are taken well then we will proceed with the manufacturing process. If they are not taken well, we will send you another kit to retake them. To avoid errors, we recommend your dentist performing your impressions.
HOW TO ASK A DENTIST FOR IMPRESSIONS?
Hi Dr. (Dentist's Name),
I am currently on a tight budget so I would like to order my dentures online from a reliable dental lab with over 20 years of experience. I brought their complete impression kit because the dental lab only accepts VPS putty; the lab does not accept alginate impressions because they change shape over time. May you please do just the impressions for me?
HOW MUCH DOES A DENTIST CHARGE TO TAKE THE IMPRESSIONS?
The dentist fee for doing impressions greatly depends on your local dentist. Some of our customers were not charged by their dentist, while others did have varying costs. Please contact local dentists to find out the charge for an appointment to have your impressions taken.
WHAT IF THE DENTIST HAS A DIFFERENT PREFERENCE IN IMPRESSION MATERIAL?
We accept other impression material (except alginate because it shrinks in size) in the case that your dentist has a different preference in impression material. As part of our complete "Impression Kit", we include impression material that has high accuracy, is easy to use and that does not shrink in size overtime. Thus, the kit includes all the necessary material, as well as instructions on how to make the impressions.
WHAT IF THE DENTIST WANTS TO USE HIS/HER OWN DENTAL LAB TO FABRICATE THE REMOVABLE PARTIAL DENTURES?
This would be a great opportunity for the dentist to get introduced to Flexible Smile. We make heat-injected dentures under high pressure, which result in denser, stronger, more precise and comfortable flexible dentures. You will save a lot of money if you purchase flexible dentures directly from our dental lab. First have your dentist do your impressions, then ship those impressions to Flexible Smile, and finally you will receive high-quality and affordable flexible partial dentures that are made in a FDA registered facility!
CAN I TAKE IMPRESSIONS IF I HAVE CROWNS?
Usually, it is okay to take the impressions when you have crowns. However, if any of the crowns are not cemented well to your teeth, there is a risk that they can potentially come off while taking the impressions/molds. The crowns can be re-cemented by the dentist. We highly recommend consulting with your dentist with any questions or concerns.
WHAT ARE SOME OF THE CASES WHEN THE WARRANTY IS VOIDED?
Warranty is voided if you have less than 6 natural teeth on the jaw for which you are ordering the partial; if you have broken teeth, stumps, or implant studs; if you have crowns or bridges; if the impressions have inaccuracies or are borderline usable; and if the teeth shade or gum shade is not specified. Warranty voided means that you cannot return the partials for a refund. We still offer free minor adjustments during the first month after you receive the dentures.
DOES THE IMPRESSION KIT INCLUDE TEETH?
The impression kit includes 2 sets of impression putty, 2 impression trays, teeth color samples, instructions, and a prepaid return label is available upon request after both impressions are approved. The impression kit includes three sample teeth (A1, A2, and A3) because these are the most common teeth shades. You will choose which shade you want in your flexible denture(s) by using these three provided teeth color samples. If you are debating between two colors, choose the lighter one and buy a whitener for your natural teeth. Circle the color number on the form that came with your impression kit and then send in the form with your impression after you buy denture(s) from us. We will then send you high-quality and affordable flexible partial dentures that are made in a FDA registered facility!
FLEXIBLE PARTIAL DENTURES
WHAT TYPE OF MATERIAL IS USED?
Our flexible partials are made from either TCS or Valplast; you can choose which specific material you want. Also, our acrylic resin teeth have high resistance to wear and tear, outstanding anti-discoloration properties and exceptional hardness.
WHAT IS THE DIFFERENCE BETWEEN TCS and VALPLAST?
Both TCS and Valplast are very similar in regards to flexibility and quality of flexible dentures. Both TCS and Valplast are monomer-free and are made from thermoplastic nylon resin. There is no significant difference. The quality of your denture greatly depends on the accuracy of the impressions that you send us. The partial dentures are guaranteed to fit the impressions, so providing us with accurate impressions is the most critical step of the process.
To learn more about TCS, please visit www.tcsdentalinc.com
To learn more about Valplast, please visit www.valplast.com
WHAT GUM SHADES DO YOU OFFER?
We offer the following gum shades for TCS and Valplast:
No, we only accept payments by check, credit/debit card or PayPal.
HOW FLEXIBLE AND SOFT ARE THE FLEXIBLE PARTIAL DENTURES?
The flexible partials are made from thermoplastic resin, which is hard plastic. They are called flexible partials because they have more flexibility than the traditional acrylic dentures. The level of flexibility will also depend on the number of teeth missing and the location of the missing teeth.
HOW LONG DO PARTIALS LAST?
The time that the flexible dentures will last depends on how well you take care of the partials, and it also depends on how much change occurs in your mouth. The American Dental Association recommends replacing dentures every 5-7 years.
Our flexible partials are made from either TCS or Valplast; you can choose which specific material you want. Also, our acrylic resin teeth have high resistance to wear and tear, outstanding anti-discoloration properties and exceptional hardness.
WHAT IS THE DIFFERENCE BETWEEN TCS and VALPLAST?
Both TCS and Valplast are very similar in regards to flexibility and quality of flexible dentures. Both TCS and Valplast are monomer-free and are made from thermoplastic nylon resin. There is no significant difference. The quality of your denture greatly depends on the accuracy of the impressions that you send us. The partial dentures are guaranteed to fit the impressions, so providing us with accurate impressions is the most critical step of the process.
To learn more about TCS, please visit www.tcsdentalinc.com
To learn more about Valplast, please visit www.valplast.com
WHAT GUM SHADES DO YOU OFFER?
We offer the following gum shades for TCS and Valplast:
- Standard Pink
- Light Pink
- Medium Dark
- Dark
No, we only accept payments by check, credit/debit card or PayPal.
HOW FLEXIBLE AND SOFT ARE THE FLEXIBLE PARTIAL DENTURES?
The flexible partials are made from thermoplastic resin, which is hard plastic. They are called flexible partials because they have more flexibility than the traditional acrylic dentures. The level of flexibility will also depend on the number of teeth missing and the location of the missing teeth.
HOW LONG DO PARTIALS LAST?
The time that the flexible dentures will last depends on how well you take care of the partials, and it also depends on how much change occurs in your mouth. The American Dental Association recommends replacing dentures every 5-7 years.
WHAT IS YOUR RETURN POLICY
This is our return policy:
"DENTURE REFUNDS
If there are any issues with your denture(s), please email us detailed description with pictures of your dentures. You have up to 30 days from the time you receive the dentures to return the product for a 100% refund, and if they are returned after 30th day but before the 60th day, we will refund 50%. Refunds will be issued within 14 days from the date that we receive the returned denture(s); this applies to both PayPal purchases and Credit Card purchases.
IMPRESSION KIT REFUNDS
Used impressions kits are non-refundable and the prepaid return label is valid for 1 month. Unopened impression kits that the buyer had for over a month from the purchase date are also nonrefundable. If a buyer wants to return their unopened kit that they had for less than a month from the purchase date, then the return shipping cost is the buyer's responsibility. Refunds will be issued within 14 days from the date that we receive the returned impression kit; this applies to both PayPal purchases and Credit Card purchases. "
"DENTURE REFUNDS
If there are any issues with your denture(s), please email us detailed description with pictures of your dentures. You have up to 30 days from the time you receive the dentures to return the product for a 100% refund, and if they are returned after 30th day but before the 60th day, we will refund 50%. Refunds will be issued within 14 days from the date that we receive the returned denture(s); this applies to both PayPal purchases and Credit Card purchases.
IMPRESSION KIT REFUNDS
Used impressions kits are non-refundable and the prepaid return label is valid for 1 month. Unopened impression kits that the buyer had for over a month from the purchase date are also nonrefundable. If a buyer wants to return their unopened kit that they had for less than a month from the purchase date, then the return shipping cost is the buyer's responsibility. Refunds will be issued within 14 days from the date that we receive the returned impression kit; this applies to both PayPal purchases and Credit Card purchases. "